StoneWorks Earns Prestigious Pulte Award for “Best Communication” with Trade Partners

StoneWorks has always prided itself on delivering exceptional service, and this commitment was recently recognized during the annual Pulte meeting with trade partners from Savannah to Charleston. At this event, StoneWorks was honored with the "Best Communication" award, a testament to their immediate response time to service requests. Sandra Priest, a dedicated member of the StoneWorks team, accepted the award on behalf of the company.

Pulte’s award is for ‘Best Communication’ with Trade Partners. Shannon Wheeler, Pulte’s Warranty Manager, said they know StoneWorks will respond to any inquiry within 15-20 minutes of sending.

Sandra explained that much of the recognition stemmed from her handling of warranty requests and last-minute repair needs. "I think in this particular case, it’s the warranty requests," she said. "I get requests for warranty work, and I also receive requests from the field managers for some last-minute repairs before closing."

When asked how StoneWorks ensures such quick response times, Sandra emphasized her personal dedication and work habits. "It’s just the fact that I’m sitting in front of my computer all day and I stay on top of my emails. When they come in, I deal with them. I don’t clean my inbox out until I’ve addressed everything. My goal is to handle anything I receive within 24 hours for everyone, but with Pulte, I try to respond immediately," she explained.

Sandra also highlighted the broader benefits of effective communication for StoneWorks’ operations and reputation. "I think, first and foremost, it’s excellent customer service," she shared. "As someone who has been on the other side as a customer, it’s very frustrating when you reach out to someone and don’t hear back quickly or in a timely fashion. Waiting for two or three weeks to hear back is not the reputation we want to have. We want to be responsive. We want to let customers know they matter, regardless of their question. They matter."

The tagline of Sandra’s business email says it all: “Great service isn’t an ‘add on,’ it’s our mission statement.” That’s Sandra; always maintaining a positive attitude and bringing people up!

This recognition underscores StoneWorks’ commitment to building strong relationships with their trade partners through timely communication and unwavering dedication to customer service. Congratulations to Sandra and the entire StoneWorks team for continuing to set the standard of excellence in the industry!